Degradation in task processing

Incident Report for Pix4D

Resolved

The new deployment has correctly addressed the issue, and the incident is resolved now.

Posted Apr 29, 2021 - 10:26 UTC

Monitoring

A patch has been deployed in production and we are monitoring the service.

Posted Apr 29, 2021 - 10:02 UTC

Update

We are continuing to work on a patch for this issue.

Posted Apr 29, 2021 - 10:01 UTC

Update

We are continuing to work on a patch for this issue.

Posted Apr 29, 2021 - 09:56 UTC

Identified

We observed some degradation in the internal tasks processing system. The issue has been identified, and we are working on preparing the patch.

Posted Apr 29, 2021 - 09:49 UTC

This incident affected: Processing Infrastructures (Processing infrastructure US, Processing infrastructure DE, Processing infrastructure JP, Processing infrastructure KR).