Failures in task processing subsystem

Incident Report for Pix4D

Resolved

This incident has been resolved.

Posted Aug 31, 2021 - 12:45 UTC

Monitoring

A patch has been deployed in production to address the issue and we are monitoring the service.

Posted Aug 31, 2021 - 12:16 UTC

Identified

We have identified the cause of the failures and are working on restoring the regular service.

Posted Aug 31, 2021 - 12:12 UTC

Investigating

We observed increase of failing requests in tasks processing subsystem, we are currently investigating the issue.

Posted Aug 31, 2021 - 10:58 UTC

This incident affected: Processing Infrastructures (Processing infrastructure US, Processing infrastructure DE, Processing infrastructure JP, Processing infrastructure KR) and PIX4Dengine Cloud API.