DNS resolution failure

Incident Report for Pix4D

Resolved

This incident has been resolved.

Posted Jan 23, 2024 - 11:05 UTC

Monitoring

We have identified the cause and restored the DNS configuration. We are closely monitoring the resolution. We will restart projects that failed processing due to the incident.

Posted Jan 23, 2024 - 10:39 UTC

Investigating

We are currently investigating DNS resolution failures for some customers connecting to pix4d.com

Posted Jan 23, 2024 - 09:53 UTC

This incident affected: Processing Infrastructures (Processing infrastructure US, Processing infrastructure DE, Processing infrastructure JP, Processing infrastructure KR, Processing infrastructure CA) and Pix4D Licensing system, PIX4Dcatch, PIX4Dcloud, PIX4Dengine Cloud API, PIX4Dfields, PIX4Dinspect, PIX4Dmapper, PIX4Dmatic, PIX4Dreact, PIX4Dsurvey.