Post-processing failures in EU, JP, KR

Incident Report for Pix4D

Resolved

The post-processing tasks work normally in all the processing clusters.

Posted Dec 14, 2021 - 08:29 UTC

Update

We are continuing to monitor for any further issues.

Posted Dec 13, 2021 - 18:12 UTC

Monitoring

We have deployed a configuration change that mitigates the problem. Post-processing tasks should work again in EU, KR, and JP.

Posted Dec 13, 2021 - 18:00 UTC

Identified

We have identified the problem and are working on mitigation.

Posted Dec 13, 2021 - 17:29 UTC

Investigating

We are currently investigating an issue related to failing post-processing tasks in Europe, Japan, and Korea.

Posted Dec 13, 2021 - 16:36 UTC

This incident affected: Processing Infrastructures (Processing infrastructure US, Processing infrastructure DE, Processing infrastructure JP, Processing infrastructure KR).