We have restored the annotations that were deleted during the time of the incident. We recommend refreshing the affected datasets.
Posted Feb 13, 2026 - 12:34 UTC
Update
We have fixed the visual glitches of all affected datasets. We are proceeding with restoring the annotations of the affected datasets.
Posted Feb 13, 2026 - 09:45 UTC
Update
We have identified a solution to restore deleted annotations and fix visual glitches. We are currently running tests.
Posted Feb 12, 2026 - 15:38 UTC
Update
We are investigating solutions to restore the deleted annotations. We will communicate with the affected organizations.
Posted Feb 12, 2026 - 09:02 UTC
Monitoring
Annotations were unexpectedly deleted for datasets where new annotations were created during the time of the incident. A fix has been implemented, so no more annotations will be unexpectedly deleted.
Posted Feb 11, 2026 - 16:11 UTC
Investigating
We are currently investigating the issue.
Posted Feb 11, 2026 - 08:28 UTC
This incident affected: PIX4Dcatch and PIX4Dcloud.