Processing slowdown in the US cluster

Incident Report for Pix4D

Resolved

The US cluster is back to nominal operations. New incoming projects are processed with regular processing capacity.

Posted Feb 01, 2021 - 11:07 UTC

Update

We're increasing the total processing capacity in the US cluster to speed up processing of the pending projects.

Posted Feb 01, 2021 - 09:45 UTC

Monitoring

The US cluster started catching up on processing the enqueued projects.

Posted Feb 01, 2021 - 09:16 UTC

Update

We have identified the source of the degraded US cluster processing, and we're working on restoring the full operation.

Posted Feb 01, 2021 - 08:58 UTC

Investigating

We are currently investigating this issue.

Posted Feb 01, 2021 - 08:12 UTC

This incident affected: Processing Infrastructures (Processing infrastructure US).