DNS resolution failure

Incident Report for Pix4D

Resolved

This incident has been resolved.

Posted Dec 15, 2023 - 14:15 UTC

Update

The changes have been reverted. We are continuing to monitor the situation to ensure DNS resolution across different world servers is working correctly.

Posted Dec 15, 2023 - 11:27 UTC

Monitoring

A DNS change affected the DNS resolution of all our domains. We reverted the change and are monitoring DNS propagation.

The changes were applied this morning at 9:31 UTC which resulted in an invalid DNS path for naming resolution of our domains.

Posted Dec 15, 2023 - 09:57 UTC

This incident affected: Pix4D Licensing system, PIX4Dcatch, PIX4Dcloud, PIX4Dengine Cloud API, PIX4Dfields, PIX4Dinspect, PIX4Dmapper, PIX4Dmatic, PIX4Dreact, and PIX4Dsurvey.