This incident has been resolved. Affected projects have been successfully requeued. We are closely monitoring the service, but are confident any effects have been resolved.
Posted Apr 21, 2023 - 14:07 UTC
Monitoring
The configuration has been reverted and the processing is working normally again. We are re-activating the different regions.
New projects submitted for processing from 12:37 UTC will be be processed correctly.
We keep monitoring the situation and will re-launch all the failed projects from today.
Posted Apr 21, 2023 - 12:43 UTC
Identified
The issue has been identified and we are working to resolve the invalid configuration.
Posted Apr 21, 2023 - 12:33 UTC
Investigating
We're experiencing an elevated level of processing errors and are currently investigating the issue. The incident started around 10am CEST / 8am UTC.
Posted Apr 21, 2023 - 12:25 UTC
This incident affected: Processing Infrastructures (Processing infrastructure US, Processing infrastructure DE, Processing infrastructure JP, Processing infrastructure KR, Processing infrastructure CA).