Elevated processing errors
Incident Report for Pix4D
This incident has been resolved. Affected projects have been successfully requeued. We are closely monitoring the service, but are confident any effects have been resolved.
Posted Apr 21, 2023 - 14:07 UTC
The configuration has been reverted and the processing is working normally again. We are re-activating the different regions.

New projects submitted for processing from 12:37 UTC will be be processed correctly.

We keep monitoring the situation and will re-launch all the failed projects from today.
Posted Apr 21, 2023 - 12:43 UTC
The issue has been identified and we are working to resolve the invalid configuration.
Posted Apr 21, 2023 - 12:33 UTC
We're experiencing an elevated level of processing errors and are currently investigating the issue. The incident started around 10am CEST / 8am UTC.
Posted Apr 21, 2023 - 12:25 UTC
This incident affected: Processing Infrastructures (Processing infrastructure US, Processing infrastructure DE, Processing infrastructure JP, Processing infrastructure KR, Processing infrastructure CA).