All cloud services are fully operational and stable. We apologize for the inconvenience caused by the outage.
Posted Apr 23, 2026 - 14:02 UTC
Update
All cloud services are fully operational and stable.
We have released PIX4Dcatch iOS version 2.23, which contains a permanent fix for the feature outages experienced in version 2.22.0. Action Required: to restore full functionality, please visit the App Store and update PIX4Dcatch to version 2.23.
We appreciate your patience while we worked to resolve this.
Posted Apr 22, 2026 - 09:13 UTC
Monitoring
We have restored most of the cloud services, and we are monitoring their status.
Engineers are still working on a fix for Catch iOS 2.22.0. Some Catch features are disabled in this version.
Posted Apr 21, 2026 - 15:19 UTC
Update
We have identified the root cause of the incident.
Posted Apr 21, 2026 - 12:40 UTC
Update
We are continuing to investigate the issue.
Posted Apr 21, 2026 - 10:27 UTC
Investigating
We're experiencing an elevated level of API errors and are currently investigating the issue.
Posted Apr 21, 2026 - 07:35 UTC
This incident affected: Pix4D Licensing system, PIX4Dcatch, PIX4Dcloud, PIX4Dengine Cloud API, PIX4Dfields, PIX4Dmapper, PIX4Dmatic, PIX4Dreact, and PIX4Dsurvey.